Refund and Cancellation Policy

Insurance, Refund And Cancellation Policy:

Membership fees and shipping charges are non refundable. SajanParcel’s liability in respect of any one Shipment transported by air (including road transport or stops in route) is limited by the Montreal Convention or the Warsaw Convention as applicable, or in the absence of such Convention, to the lower of (i) the current market or declared value, or (ii) 19 Special Drawing Rights per kilogram (approximately $US 26.00 per kilogram). Such limits shall also apply to all other forms of transportation, except where Shipments are carried only by road, when the limits below apply.

For cross border Shipments transported by road, SajanParcel liability is or shall be deemed to be limited by the Convention for the International Carriage of Goods by Road (CMR) to the lower of (i) current market value or declared value, or (ii) Special Drawing Rights per kilogram (approximately $US 14.00 per kilogram). Such limits will also apply to national road transportation in the absence of any mandatory or lower liability limits in the applicable national transport law. 

If a customer regards these limits as insufficient, the customer must make a special declaration of value and request Shipment Value Protection or make their own insurance arrangements. 

SajanParcel may be able to arrange Shipment Protection Insurance covering the value in respect of loss of or damage to the Shipment, provided that the customer pays the applicable premium. Shipment protection insurance does not cover indirect loss or damage, or loss or damage caused by delays. 

Our Return Service:

One of the conveniences SajanParcel provides to its Customers is facilitating returns on behalf of its Customers. SajanParcel will only be a facilitator of returns on behalf of its Customers and does not control Seller’s return policy terms and refunds. Note: SajanParcel can help with facilitation of returns only for goods that have not been shipped to the Customer address. If the customer wishes to return the product after it is delivered to his preferred address, the customer will have to send the product back to SajanParcel address at customer’s expense. SajanParcel can further help return the item only if a return is supported by the seller. 

Seller Return Policy:

1. When you request return service from SajanParcel for an order from a Seller (also called a third party seller), SajanParcel provides you the service to package and shop the item back to the original seller. While most sellers offer a return policy, some sellers may not accept returns. Customers should review the return policy of ‘the Seller before a request is made to SajanParcel to purchase the item by viewing the Returns and Refunds Policy section of the Seller’s website. 

2. Some Sellers may charge an additional cost when returning items such as shipping and handling fees. This cost is the responsibility of the Customer.

Refund(S):

There are two ways in which SajanParcel Customer can choose to transact in case of refunds from Sellers– 

Items that can be returned after purchase:

SajanParcel holds the refund amount for Customer and applies it towards other Customer purchase needs, shipping costs and/or SajanParcel service fees. Any remaining money thereafter will be refunded to the Customer. This will help minimize foreign transaction fees (based on payment method) and exchange rate fee for the Customer. 

The following costs will be applied on the remainder of the refund: 

1. Currency conversion fees charged by online payment systems such as PayPal, Venmo etc. or your credit card issuer. 

2. Credit card / payment system transaction fees. 

3. Floating exchange rates. 

4. SajanParcel can provide a refund to the Customer in their local currency after applying currency exchange rate and fees and deducting transaction fees (based on payment method)

The following costs cannot be refunded: 

1. Currency conversion fees charged by online payment systems such as PayPal, Venmo etc. or your credit card issuer. 

2. Credit card / payment system transaction fees. 

3. Floating exchange rates. 

Items that cannot be returned after purchase:

In situations where items are not returnable (either due to elapsed return due dates, Seller not agreeing to take returns or any other reason), SajanParcel can assist its Customer with following options – 

1. SajanParcel can ship the items to local India address that the customer provides at additional cost to customer.

2. SajanParcel can help with donating the items 

3. SajanParcel can help with discarding the items with written permission from customer.

4. Note – SajanParcel will not be able to provide refunds on behalf of the Sellers. If Seller does not accept return, the Customer will have the above 3 options and no refund money is to be expected from SajanParcel.

Cancellations:

If Customer likes to request cancellation of an order, the process of returns and refunds vary based on the Seller cancellation policy. 

Order cancellation request made after payment to SajanParcel is complete but before order is initiated with Seller(s) : in this case, the payment will be refunded to the Customer minus the following costs – 

1. Currency conversion fees charged by online payment systems such as PayPal, Venmo etc. or your credit card issuer. 

2. Credit card / payment system transaction fees. 

3. Floating exchange rates. 

Order cancellation request made after payment to SajanParcel is complete and order is initiated with Seller(s) – 

Seller accepts cancellation request:

In this case, upon cancellation confirmation from Seller, the payment will be refunded to the Customer minus the following costs – 

1. Currency conversion fees charged by online payment systems such as PayPal, Venmo etc. or your credit card issuer. 

2. Credit card / payment system transaction fees. 

3. Floating exchange rates. 

Seller does not accept cancellation request:

In this case, SajanParcel can assist with a return request process (if the Seller accepts returns) and process refunds as outlined above.