FAQ's

Sign up with Sajan Parcels, you will receive our warehouse address and unique ID (also called mailbox number) on your dashboard. You can use this address as the delivery address when shopping online. Please make sure that you use your mailbox number when ordering packages. That  way  there  will  be  no  delay  in  identifying  your package and entering it in your account.

Yes, you can order from any Indian Website and have your purchases delivered to Sajan Parcels using our address and phone number. This is our Online Purchase service from India to USA. To do so, you need to create your free customer account in order to instantly benefit from storage space in our Chennai location. Take advantage of this opportunity to combine your purchases made on different websites to consolidate them into a single package and save on shipping charges to your country.

If Indian Website or retailers does not accept international credit cards? Having trouble buying on Indian Website?

Do not have an active Indian Mobile Number, to which your One Time Password (OTP) will be sent?

No Worries, Sajan Parcels can Shop for you in India and ship it back to you! Just tell us what you want by filling the "Online Purchase Assistance" form. We will buy for you on Indian website!

Productsrn that are unavailable on Indian Websites but are available inrnlocal rnstores (with in Chennai). Make list of items “In-Person rnPurchasernAssistance” form. Real person with purchase the products

Yes, Sajan Parcels collect packages sent to our address throughrnlocal courier or personally dropped. But we provide Pick up Service only withrnin Chennai.

Yes, Sajan Parcels make list of homemade authentic Indian masalas. Yourncan choose them as you prefer and do the payment in advance. Masalas will bernadded to your mailbox no.

Sajan Parcels offers uprnto 30days of free storage for your packages. This gives you time to makernadditional Purchases at different Indian retailers and group them into onernsingle package for the parcel forwarding to your home. Remember thatrnconsolidation is a shipping service we offer to save Shipping cost.

No, choose at least one service. You will berncharged based on the services you use.

If you have trouble paying for your items inrnIndian website with your credit card, Sajan Parcels has the solution byrnoffering you its popular Online Purchase Assistance service. You simply tell usrnwhat you need by filling out the form provided, we buy for you on the Indianrnstore of your choice, then shop and ship to you.

Email willrnbe sent each time we receive a package in our warehouse. You can log in to yourrncustomer account to see the pictures (Detailed picture or Unboxing Video willrnbe uploaded as requested) of your package and confirm it.

Feel free to estimate the shipping costs in “Shipping Calculator” page (link to Shipping calculator page).

Delivery time: 3 to 9 workingrndays

Many products sent through online purchase arernpacked in boxes that are too large which can waste space and cost more on shipping.rnWe remove the unwanted packing or boxes and repack them. Our repackagingrnservice will save you money in shipping costs and also helps ensure yourrnpurchases are not damaged during transport. No separate charge for repacking,rnit is included in our service.

Yes, Sajan Parcels will return any orders according to sellers returnrnpolicy only before it leaves our warehouse. You will be responsible for any andrnall return shipping fees applicable. Please note to send us the return label sincernthe item was self purchased . Return charge of INR 100 is applicable for eachrnitem. 

Yes, Sajan Parcels will return any orders accordingrnto seller''s return policy only before it leaves our warehouse. You will bernresponsible for any and all return shipping fees applicable. Please note that Online Purchase Assistance service fees are NON refundable if you wishrnto return the item. Return charge of INR 100 is applicable for each item. 

No, Products can be cancelled before purchase,rnonce procured it cannot be returned (as its not accepted my most of the localrnshoppers).

The higher of the actual weight or the volumetric weight is consideredrnwhile shipping the packages. For example, if the actual weight is 10 kg and thernvolumetric weight is 14 kg, then charges are applicable for 14 kg. Also thernweights are always rounded to the nearest 0.5 kg. If the weight is 10.1 kg, thenrnpayment is taken for 10.5 kg.

If the parcel is large in size and light in weight, it occupies more space on  plane because of its low density. To avoidrnthese circumstances, the higher of the actual and volumetric weight is takenrninto consideration to standardize the shipping costs of less dense

rnrn

To calculate the volumetric weight, use the below formula:

rnLength x Width x Height (cm) / 5000 = Weight (Kg)

There is Nornweight restriction, but however if about 65 kg, the packages will go in as onernconsignment but with multiple boxes each weighing not more than 26kgs forrneasier handling. Above 65kg is considered as Commercial packages.

Thern Shipping charges mentioned in our “ShippingrnCalculator” page is rninclusive of 18% IGST, fuel surcharge and complete door torndoor rnservices. It does not include customs charges, if any, the receiver rnisrnliable to pay.

Yes, you can track your shipment using the trackingrnnumber we share with you along with the delivery services name (DHL or FedEx)

Sajan Parcels ship “Only Medicines” and need the following:

• Need (original) doctor''s prescription with seal and sign.
• Need (Original) purchase bill.
• Medicine for the duration of only 3 months can be sent. 
• Medicine can be sent for one person only.